Dena Hoffman posted

Would you rather use a chatbot than browse a website? Do they understand your needs?

A recent report stated that "Two-thirds of consumers would rather use a chatbot than browse a website." I have my doubts about this endorsement of chatbots as I have observed my friends and colleagues more often browsing websites in their daily work. 
  • Do you prefer using a chatot? 
  • In your experience, are chatbots smart enough to understand your needs and respond with the correct answer?
  • Do you think the preferences of tech professionals differ from those of consumers? 
  • Do you prefer chatbots for some activities and website browsing for others?
  • Has the pandemic changed your browsing habits? If so, how?